Linen Service Agreement

1. Parties & Customer Information

This Linen Service Agreement is entered into between The Linen Collective and the business customer identified in the account and signature record below (the "Customer").

Customer information collected for this agreement includes business name, contact name, email, phone, and service address. The Customer is responsible for keeping this information current.

2. Services

The Linen Collective provides commercial linen care for business linens: pickup, wash, dry, fold, package, and delivery.

Service is provided according to the plan, service frequency, pickup schedule, and delivery schedule recorded on the Customer's account.

3. Selected Plan, Monthly Price & Frequency

The Customer's selected plan, monthly price, service frequency, pickup schedule, and delivery schedule are recorded in the signed agreement record and shown in the Customer's account dashboard.

Monthly plans: Linen Essential $129/month (1 load per week), Linen Professional $229/month (2 loads per week), Linen Studio $319/month (3 loads per week). Commercial accounts use custom pricing determined after a personalized volume assessment.

4. Billing Authorization & Automatic Recurring Billing

By signing this agreement, the Customer authorizes recurring billing of the monthly plan price to the payment method on file, according to the billing schedule, until service is canceled according to this agreement.

The selected monthly plan is a recurring service and will automatically renew and bill according to this Linen Service Agreement.

The Linen Collective does not collect or store raw card information. Payment processing is handled by a secure payment processor once that integration is connected and configured.

5. Initial Three-Month Commitment & Renewal

Monthly plans begin with an initial three-month service commitment. After the initial commitment, service continues month-to-month until canceled according to this Linen Service Agreement.

There is no twelve-month commitment.

6. Cancellation Requirements

During the initial three-month commitment, cancellation is governed by the terms of this agreement.

After the initial three-month commitment, the Customer may cancel by providing thirty (30) days' written notice.

Cancellation requests submitted through the customer dashboard are reviewed and processed according to this agreement. A submitted request does not itself terminate service or recurring billing.

7. Late Payment Policy

Payment is due on the Customer's scheduled billing date.

A five (5) calendar-day grace period is provided.

If the balance remains unpaid after the grace period, a $15 late fee may be applied according to this agreement.

If the account remains unpaid, The Linen Collective may pause pickup, laundry processing, and delivery until the outstanding balance is resolved.

8. Failed Payment Policy

If a recurring payment fails: (1) the Customer is notified; (2) the Customer is given the ability to update the payment method; (3) the five calendar-day grace period applies; (4) if the balance remains unpaid after the grace period, the applicable $15 late fee may be applied according to this agreement; and (5) service may be paused until the account is current.

The Customer's dashboard will display a payment action required notice with an option to update the payment method.

9. Additional Loads, Additional Pickups & Rush Service

Additional loads are $45 each and are billed separately from the Customer's monthly plan.

Additional pickups are $25 each and are subject to availability.

Rush service pricing is based on turnaround requirements and availability, and is quoted per request.

10. Load Policy

Plans are based on weekly load frequency.

Load limits and accepted linen quantities are based on service requirements and may vary by account. Commercial accounts receive customized volume assessments.

11. Accepted Linens

Potential accepted items include towels, hand towels, facial towels, salon towels, barber towels, massage sheets, flat sheets, fitted sheets, pillowcases, robes, blankets, treatment linens, headbands, pedicure towels, and waxing towels.

Accepted linen types may vary based on account requirements and processing capabilities.

12. Prohibited Items

The Linen Collective does not accept needles, sharps, medical waste, hazardous chemicals, infectious materials, biohazard materials, heavy blood contamination, or heavy bodily-fluid contamination.

Please contact The Linen Collective before sending unusual or heavily contaminated items.

The Customer is responsible for removing prohibited items before pickup. Items sent in error may be returned unprocessed.

13. Linen Responsibility & Damage Policy

Business linens are working textiles. Pre-existing stains, discoloration, tears, fading, worn fabric, and existing damage may not be correctable through professional laundering and may become more visible after processing.

When unusual or damaged linens are received, The Linen Collective documents the condition, including customer, date received, item, condition, notes, and photos where supported.

Liability is not automatically assigned. Final liability and replacement terms for this section remain subject to review.

14. Lost or Damaged Linens

This section addresses lost customer-owned linens, damaged customer-owned linens, pre-existing damage, disputed damage, and replacement requests.

Condition is documented at intake and processing. The Customer is notified when a condition issue, loss, or damage is identified.

Disputes are reviewed using the documentation on file. Where replacement charges may apply, replacement value is determined based on the documented item and account records. No fixed replacement price is established in this draft.

15. Customer Responsibilities

The Customer agrees to: separate and bag linens for pickup, remove prohibited items, provide safe and reasonable access at the scheduled pickup and delivery windows, keep account and payment information current, and report service or condition concerns promptly.

16. Service Interruptions

Service may be affected by weather, road conditions, equipment issues, access problems at the service location, holidays, or other events outside reasonable control. The Linen Collective will communicate schedule changes and reschedule affected service where practical.

17. Refund & Credit Policy

Where a service issue is identified and documented, The Linen Collective may issue a service credit or reprocess the affected linens. Refund and credit decisions are handled case by case according to this agreement.

18. Commercial Accounts

Commercial accounts are established after a personalized volume assessment and are not purchased as a fixed plan.

Commercial terms may address 4+ loads per week, multiple pickups, multiple locations, large-volume processing, and linen rental.

19. Linen Rental Terms

Where linen rental is included in a commercial program, rented linens remain the property of The Linen Collective. Rented linens must be returned through normal service, and rental terms, counts, and replacement handling are set out in the Customer's commercial terms.

20. Dispute Resolution

The parties agree to first attempt to resolve any dispute directly and in good faith. The final dispute-resolution process for this agreement remains subject to review.

21. Governing Law

This agreement is governed by the laws of the State of Ohio.

22. Electronic Signature

The Customer may sign this agreement electronically. Ohio generally recognizes electronic records and signatures under its Uniform Electronic Transactions Act, including that a record or signature may not be denied legal effect solely because it is electronic.

The Linen Collective stores the full legal name, typed electronic signature, agreement version, and signature date and time with the signed agreement record.

23. Agreement Modifications

The Linen Collective may update this agreement. Updated versions are assigned a new agreement version, and the Customer's signed record retains the version reviewed at the time of signature.

24. Termination

Either party may terminate service according to the cancellation requirements in this agreement. The Linen Collective may suspend or terminate service for non-payment, prohibited items, unsafe conditions, or repeated violations of this agreement.